The winners will be those that understand that brick-and-mortar and digital aren't competitors, they're complementary forces ...

Barnes & Noble is opening more stores for readers to shop at in the new year. After nearly two decades of "declining store ...

AI orchestration is the management and coordination of multiple specialized AI models, automation systems, and data sources, ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Instead of partnering exclusively with macro or mid-tier influencers, marketers can layer hyperlocal voices into broader ...

Relying on traditional verification methods puts retailers in a vulnerable position of missing fraud signals. At the same ...

Upgrading in-store technology infrastructure — including modern or mobile point of sale (POS) or cloud-based inventory ...

The pace of change in consumer behavior now outstrips what manual decision-making can handle. AI has become essential for ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Promotions benefit both consumers and retailers. Shoppers feel supported and confident knowing they’re getting a better deal, ...

An estimated 158.9 million consumers plan to shop on Super Saturday, according to a survey by the National Retail Federation.

A recently produced infographic from NAPCO Research and BHN includes insights from two benchmark reports covering 100 digital ...