Online retailers are increasingly being targeted by money laundering schemes, as criminal networks exploit refunds, ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

Agentic AI is pushing online commerce beyond chatbots, forcing brands to rethink how shoppers discover products and stay ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs. Nimble’s ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.

Package thieves snatched US$12 billion in goods this year, according to a report released Tuesday by Security.org. Based on a survey of 11,000 adults in 50 states, the report also noted that ...

One of the most successful direct-to-consumer shopping outlets for China-based vendors outside of China’s own Alibaba e-commerce platform is Amazon. This trend has been accelerating for years.

Artificial intelligence (AI) is driving more innovation in e-commerce, turning what was once an intriguing concept into a must-have competitive advantage. No longer just a tool for efficiency, AI is ...

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to ...

Industry research suggests that around 96% of consumers find shoppable videos a desirable e-commerce feature that helps make purchasing decisions easier. On the sell side, 72% of businesses report ...

As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being created for e-commerce merchants. To address those risks, a pair of e-commerce ...

Amazon reported recently that online grocery sales tripled during the pandemic. The company also saw a 160 percent increase in delivery capacity and tripled the number of Whole Foods pickup spots.