The necessity of a multi-channel environment, even an omnichannel environment, is becoming increasingly clear at virtually every level and breed of sales. It's not enough to be parked at a desk ...

Accenture (News - Alert) announced that it has launched its integrated Property and Casualty (P&C) software suite to create a comprehensive platform. It was revealed that this integrated suite will ...

BT (News - Alert) Contact, the contact center portfolio from BT Global Services, is getting an upgrade. It’s being integrated with the latest contact center solutions from Cisco (News - Alert), ...

Inilex’s GPS products and applications have been helping its clients to remotely monitor, control and track their important assets via cell phones or the Internet. The company’s tracking device like ...

Text messaging – it is all the rage and the one means for communicating that teens, consumers and business users alike know how to leverage to the best of its capabilities. The good news is that there ...

Contact centers can reduce the cost of their contact handling and workforce optimization infrastructure by 43 percent over a five-year period by leveraging cloud-based offerings rather than installing ...

As frequent visitors to this site know, the flipside of accounts receivable management (ARM (News - Alert)) is accounts payable (AP). After all, one side’s payment is another’s receivable. Although ...

The benefits of a good hosted PBX (News - Alert) for businesses may seem obvious to some, but not everyone is familiar with the technology. Fortunately, MyVoIPProvider.com recently released another of ...

OneBeacon Insurance Group, one of the oldest property and casualty insurers in the United States, today announced a powerful new solution to help construction contractors safeguard their operations.

After helping thousands of clients worldwide by solving complex business problems, Cincom Systems’ (News - Alert) document automation software is now helping TRICARE division of Wisconsin Physicians ...

A survey sponsored by Symantec and conducted by Dimensional Research at the Healthcare Information Management and Systems Society Event shows that disaster recovery is a cause for concern for 55 ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...