The number of millionaires in Costa Rica has jumped by more than 72% over the past ten years, according to consulting firm Henley & Partners. No other country in Latin America attracts as many wealthy ...

As automation hollows out BPO revenues, banks and financial firms are offering a much-needed lifeline—drawing outsourcers ...

Equifax is doubling down on Costa Rica as a cornerstone of its global operations, announcing the addition of 300 new roles ...

Evertec, Inc. has signed a definitive agreement to acquire a 75% controlling stake in Brazilian digital contract solutions ...

India’s IT services companies are steadily cutting back on their reliance on H-1B visas, deterred by soaring visa costs and ...

Irfaan Ali has been sworn in for a second term as President of Guyana after winning more votes than his rival, Azruddin ...

The past few years have revealed the fragility of long-distance supply chains. Pandemic lockdowns, geopolitical tensions, and ...

A global study by Remitly Global Inc. has placed Mexico, Brazil, and Chile among the world’s top 15 nations for ...

Mexican fintech Kapital has achieved unicorn status after securing $86 million in a Series C funding round, doubling its ...

Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.

The Nearshore Value Index (NVI) identifies and ranks the locations which offer the best value for nearshore operations in BPO and software services. This year, given that technology has reached a ...