This one still haunts me because she was such a good customer over the years.” This month, we’re posting your stories of ...

The customer] brought her mom’s old tennis bracelet to remove the diamonds to create a diamond necklace — as we often do. We ...

Here are 10 easy ways you can start the New Year off right: ...

Stop trying to fix what's broken. The real key to improvement is doubling down on what you and your team already do best.

Co-Founder David Brown has transitioned from President to Chairman, continuing to provide strategic leadership and oversight.

Guided event will explore jewelry styles from the 1930s through 1980s, including exhibitors featured in Bernstein's latest ...

Inventory should be recorded at the lesser of your original cost or current market value. Here’s the crucial part that trips ...

Almost two-thirds of jewelers report strong sales performance, according to final INSTORE Holiday Mini Survey.

Laser focus is great — until it blinds you. Here's how small, low-stakes experiments can keep your business adaptable without ...

Post a visual tracker in the back room showing the fund growing. Drop hints throughout the year about possible destinations.

INSTORE’s November Brain Squad survey asked jewelers whether they use QR codes in their stores — and the industry is pretty evenly split. Exactly 49% said yes, 51% said no.

THE REQUIREMENT: Every salesperson must have an active LinkedIn profile with your store listed as their employer. Check-in monthly to verify they’re posting. This is now part of their job.