Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting with an asterisk (*) and ending with a hash (#). These codes ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

A chatbot can significantly enhance a business’s customer service and operational efficiency through various functionalities. Here’s how leveraging a WhatsApp API for businesses can transform your ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...

The manufacturing sector is intricate, with numerous processes and stakeholders involved. As digital technologies evolve, more businesses in manufacturing are embracing automation to streamline ...

API's at their core are necessary for companies that are gearing towards digital transformation. With the global market increasingly becoming dependent on API's it only makes sense for businesses in ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

AI-powered call centers in South Africa are revolutionizing customer service by integrating cutting-edge artificial intelligence to enhance operational efficiency and improve customer experiences.

Today, digital services are transforming the experience for most people, and financial institutions are actively adapting to these preferences. While mobile apps have become standard for on-the-go ...

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...