HARTFORD, Conn.--(BUSINESS WIRE)--The Internet can connect even the smallest business to data networks and computer systems around the world. This access also exposes a company to hackers, viruses and ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

When customers need help in a store, they search for a helpful salesclerk. Even if those businesses are short staffed, they provide at least one person who can direct customers to products and answer ...

The Islamic State in Iraq and Syria (ISIS) has opened up a new technical “help desk” that instructs terrorists on how to hide from Western authorities, according to researchers. The Electronic Horizon ...