HARTFORD, Conn.--(BUSINESS WIRE)--The Internet can connect even the smallest business to data networks and computer systems around the world. This access also exposes a company to hackers, viruses and ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

The Islamic State in Iraq and Syria (ISIS) has opened up a new technical “help desk” that instructs terrorists on how to hide from Western authorities, according to researchers. The Electronic Horizon ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk might be a no-frills ticketing ...

ISIS has reportedly opened a new technical "help desk" that instructs terrorists on how to evade electronic surveillance and prevent them from committing security mistakes that could endanger their ...

While researchers have previously uncovered an ISIS "help desk" and 34-page manual that help extremists encrypt their communications. Washington: ISIS has reportedly opened a new technical "help desk" ...