Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as "Viva Sales." (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to ...

Microsoft's CRM team wasn't kidding when it said last year it was going to put the pedal to the metal and start doing updates more frequently. The group is on track to deliver two major updates to its ...