The report shows the benefits AI already has on employee services: 95% of IT leaders say they've seen measurable improvements ...

APRIL 11, 2023, WASHINGTON D.C. -- Department of Justice Chief Information Officer Melinda Rogers speaks at the CrowdStrike Government Summit. The Justice Department’s chief information officer said ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk might be a no-frills ticketing ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Time is money — that’s especially true when it comes to IT services. Without processes in place to effectively answer everyday questions or address minor issues, high-volume IT departments can easily ...

Get the latest federal technology news delivered to your inbox. The Defense Information Systems Agency wants ideas from industry on how it can modernize the platform it uses to field information ...

In this IT tale, both the caller and the help desk techie lose their tempers -- and are forced to face the consequences The IT help desk can at times be a strenuous and mind-numbingly boring place to ...

We’re looking for an IT help desk guru to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The technologies in our personal lives — navigating Amazon for the first time, for example, ...