It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
CHICAGO — The word on GuideStone Financial Resources’ help desk could be summed up by what company employees called it: “the helpless desk.” Not only was the moniker unflattering, it reflected ...
The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...
The landscape of IT Service Management (ITSM) and cybersecurity continues to evolve rapidly, with organizations increasingly recognizing the critical importance of robust governance frameworks and ...
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