Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in ...

It’s about time that IT organizations in the U.S. began to adopt the framework called ITIL, or the IT Infrastructure Library. Because ITIL allows clear communication and consistency without being ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...

Cambridge, Massachusetts-based service delivery management software company Oblicore is releasing Oblicore Contract Center and an update for their flagship product, Oblicore Guarantee 3.5. Oblicore ...