Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...
Exceeding expectations is one of the key routes to success in the customer experience management sector believes Anca van Assendelft, Senior Director for Digital Customer Experience at TaskUs. The ...
Author’s note: Please note that I have no business affiliation with the company featured in this post. This information is based solely on my personal experience. Customer service used to be just that ...
Marketing and customer care intersect at peer content, which results in more interaction on social. Something that too many marketers treat and measure like TV. As I listened to various presenters at ...
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