HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s GPT-3.5 framework to its customer service platform. Our team tests ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded ...

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Intervoice a company that designs automated customer service tools, has a new voice banking application with both speech and touchtone options. The product is called Intervoice Banking and addresses ...

BOSTON--Enterprise applications specialist SAP has launched its newest customer relationship management system, placing an emphasis on expanded capabilities for specific markets and promising ...

If you’re a business but not on social media already, then you need to be. If you already have social media presence, it’s important that you are active and responsive. It seems that everyone has ...