HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s GPT-3.5 framework to its customer service platform. Our team tests ...

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Intervoice a company that designs automated customer service tools, has a new voice banking application with both speech and touchtone options. The product is called Intervoice Banking and addresses ...

BOSTON--Enterprise applications specialist SAP has launched its newest customer relationship management system, placing an emphasis on expanded capabilities for specific markets and promising ...

If you’re a business but not on social media already, then you need to be. If you already have social media presence, it’s important that you are active and responsive. It seems that everyone has ...

In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...