Ramp up your call center management with these eight must-know best practices and strategies for higher efficiency and a better closing rate.

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice of West Virginia on Wednesday, proposes to ensure such jobs remain in the ...

A Leadership Execution System powered by Culture-Calibrated AI replaces training and coaching. It stops Execution Drift by ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.