Janis Hemingway is communications supervisor for the Bellevue Police Department’s 911 center. A plan to consolidate Eastside dispatch services at the Bellevue center has been proposed.

The call center allows us to rapidly scale into new geographies, deepen our retail penetration, and drive direct B2B sales. Our new manager brings exactly the leadership we need to maximize this ...

In doing so, you can both improve the quality of your call center operations while also increasing customer satisfaction. Follow along to learn more about contact center workforce management.

Regulations for Call Center Operations. Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to ...

Although companies originally invested in call center technology to provide multi-channel communications to improve the customer experience, it has actually dramatically deteriorated the customer ...

SkyQuest, a renowned market research company, has recently released a comprehensive report on AI in call center operations market. The report provides valuable insights into the industry ...