Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

A new product fromeTalk, Qfiniti Assist, provides contact center agents with knowledge management support while they are on the line with a customer. The tool combines speech recognition and ...

SPRINGFIELD, Mass. (WWLP) – If you need to make a non emergency service request in Springfield, you can use the 311 call center app. With Springfield 311, you can get your questions answered about ...

CRM (CUSTOMER RELATIONSHIP management) software provider Siebel Systems will integrate IBM’s Content Manager into the Siebel Call Center application, officials said Monday. Big Blue also debuted an ...

SPRINGFIELD, Mass. (WWLP)–Springfield’s 3-1-1 Citizen Service Center is now available through an online app. The call center provides information, answers questions and allows service requests to city ...

The new service offerings provide Telcentris with an opportunity to expand the channel partner program it launched in late 2009, said sales director Tad Nikolich in an interview. Telcentris debuted ...