A significant shift in communication habits is taking place, particularly among Gen Z, a generation that has grown up with smartphones yet appears increasingly reluctant to use them for voice calls.

Most of these habits come from unfamiliarity, not stubbornness or lack of care. But small behaviors have big emotional ...

Rahul Naskar has years of experience writing news and features related to Android, phones, and apps. Outside the tech world, he follows global events and developments shaping the world of geopolitics.

It seems that Google is still working on a new design for the incoming call UI on its Phone app for Pixel and other Android devices, as another new UI has just surfaced. As it stands today, the Google ...

Call centers are embracing automation. There's debate as to whether that's a good thing, but it's happening — and quite possibly accelerating. According to research firm TechSci Research, the global ...