Microsoft today blamed Xbox Live network account hacks on users’ gullibility, but evidence shows that in some cases the gaming service’s own support staff could be unwittingly helping hackers snare ...

Months after Xbox Live users began complaining of hacked accounts, Microsoft Corp. yesterday acknowledged that the service’s support staff is at fault, victims of “pretexting” calls by identity ...

We'll see. They didn't do so hot supporting the original XBOX when the 360 showed up. But MS as a whole, at least, does a great job supporting legacy things for Windows and Office, so at least it's ...