The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025.

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

The ascent of artificial intelligence (AI) heralds a seismic shift that will likely reverberate across all sectors. The IT service industry stands at the forefront, primed for significant upheaval in ...

‘We are embracing partners—large global SIs to regional partners to small partners—everybody that the customers are used to. Our team will be working with them jointly as we go winning one deal at a ...