There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Your employee pain points are probably resolvable—with process mining, you can find out where to start. Let’s start with a very basic question: What is mining? Coal mining is digging for coal in the ...

The business landscape is evolving at an unprecedented pace, and staying ahead requires more than just adaptation—it demands successful transformation. Digital transformation is a fundamental shift in ...

This article presents a descriptive review of a team-based care transformation model in a large primary care network, including core staffing, process improvement, and extended care teams. Allegheny ...

When companies bring their digital efforts in-house and secure a platform to support them, they can learn where the money goes and measure its return firsthand. The Fast Company Executive Board is a ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...