The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...

In 2025, it is more crucial than ever to be intentional and grounded in our behavioral interventions and threat assessments. At NABITA, we’ve long promoted a structured and equitable approach, and ...

In the dynamic world of the franchise industry, ensuring that franchise operators adhere to standardized processes is crucial for achieving consistency and maintaining brand integrity. An upcoming ...

Whether you're in charge of one location or thousands, standard processes deliver consistent results. The average restaurant profit margin is just 3%-5%. That doesn't ...

As the drive for value-based care continues, hospitals and health systems are looking for proven best practices to improve clinical outcomes, enhance safety and control costs. Whatever the goal, the ...