The new contract enables the US Army and DoD to use Salesforce cloud tools to improve support services.

The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

New Tool Delivers Real-Time Case Insights And Proactive Case Resolutions Directly In Salesforce ...

The 10-year agreement involves Salesforce as a long-term tech partner supporting data integration, AI, and cloud-based ...

‘My priorities for my teams is to improve our speed of response, to improve our speed of resolution and to improve the quality of the resolution that we‘re providing to our partners and to have more ...

State Department officials say they’re trying to set the tone globally on AI usage, as lawmakers question if it’s enough ...

The results are in. Forrester uncovered the Total Economic Impact TM of Salesforce Case Management solutions on public sector agencies. See how these organizations unleashed service efficiencies, ...