To protect margins and restore control, retailers are increasingly turning to artificial intelligence to guide decisions ...

Reverse logistics is nothing new to manufacturers and retailers. For decades, businesses have managed the flow of returned goods and materials, but this process has often been overlooked in favor of ...

For many organizations, reverse logistics is a daunting task. After all, most supply chains are created to get products out the door, not welcome them back in. Online ordering has been made a simple, ...

The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

As e-commerce sales continue to grow, reverse logistics — the processing of items for return, recycling or disposal — presents particular challenges for retailers. But this growing market also ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...

Victoria Kickham, Senior Editor, started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution, and supply chain issues ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. While the accelerated e-commerce activity has been a boon for many businesses, the uptick ...

An efficient return warehouse operation is essential in driving customer satisfaction and retention, says Savills North America's head of industrial research Mark Russo. But he adds reverse logistics ...