What started as looking at individual processes at BMW back in 2016, using Celonis’ process mining technology, is now expanding to interdependent processes and interdependent suppliers to achieve more ...

Seeking efficiencies and streamlining operations, businesses have been turning to AI-based automation. As they pursue this, they need a way to look beyond their assumed processes to improve their ...

No matter the size or scope of an organization, there is little question that everyone wants to find ways to improve their performance. Baseball teams use sabermetrics; companies often use the stock ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...