Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Please provide your email address to receive an email when new articles are posted on . Nearly all patients spontaneously report cardinal symptoms like pain and nausea. Cognitive symptoms also can be ...

A DOJ probe involving Fed Chair Jerome Powell has sparked fresh questions about the Fed’s next move. Here’s what it could—or couldn’t—mean for interest rates.

Over the past quarter-century, I've kept improving the list of questions I often ask clients to tease out their essence and help them develop goals. Here is the current list of those questions, ...