Each activity will start with a list of learning outcomes and goals. Learning outcomes tell students what they need to be able to master in order to succeed on exams and homework. Learning goals tell ...

Customer experience outcomes — not experiences — have become the new north star for progressive companies. Over the last decade, we’ve breathlessly celebrated the primacy of customer experience as the ...

Director of Market Strategy at Salesforce, HBR author of "The Context Marketing Revolution," and five-time award-winning podcast host. Customer experience, above all else, is the mantra that has ...

It’s a given that you have been asked the following during a promotional interview: “Where do you see yourself in five years?” This common interview question is really not designed to evaluate your ...

Goal 1. Students will acquire a basic understanding of the topics studied and the methodologies used in the field of psychology. Learning Outcome 1a: Students will be able to demonstrate a general ...

Founder/CEO of O’Grady Leadership Consulting. John offers expertise for excelling at the intersection of leadership, culture and teamwork. Seneca, the great Roman philosopher, stated, “If one does not ...

“If you fail to plan, you are planning to fail.” Benjamin Franklin If you have goals you want to achieve, planning is absolutely essential. Here’s why it’s so important, and exactly how to make an ...

CORPORATE America is often accused of focusing only on the bottom line, making profits. As anyone who has ever operated his own business will tell you, without profits, your business organization will ...

Strategies, like implementation intentions, that are meant to enhance our goal pursuit are only really effective when we already have strong goal intentions. Here's an example of strengthening an ...

Our eyes, gestures, and tone bring us together in a more profound way than words alone. It’s why we look hopefully toward the return of in-person, face-to-face connection. Strategies, like ...

The Division of Kinesiology and Health (DK&H) strives to break through barriers and explore new frontiers of teaching and learning. Through the unfettered pursuit of knowledge, we aim to apply ...

Health care quality measures traditionally take into account things that are easy to measure, such as adverse events, medication adherence, and trends in blood glucose levels. These measures are often ...