The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

Getting ITIL certification can help you stand out from other IT professionals. To get the benefits of ITIL certification, you’ll have to study the modules and take a test to see how well you ...

Customers looking to fast track their employees’ path to ITIL without having time out of the office in order to achieve this, can now benefit from Quintica’s ITIL Foundation E-Learning training.

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

If you do a quick search on "IT best practice frameworks," you will find no shortage of foundations and architectures on which to build your IT organization. COBIT (Control Objectives for Information ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world. Now that ITIL is in ...

The Information Technology Infrastructure Library (ITIL) is coming to America; early adopters say it's a friendly invasion with security benefits Until a few months back, the acronym ITIL didn’t ...