Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Today's C-suite priorities are multiple and often conflicting. When Deloitte researchers asked more than 1,300 executives to choose what they're focusing on among 10 core business priorities in June ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

AUSTIN, Texas, Oct. 26, 2023 /PRNewswire/ -- Bloomfire, a leading AI-powered knowledge management platform provider, is pleased to announce enhanced generative AI and Enterprise Search solutions that ...

Debate and discussion around data management, analytics, BI and information governance. This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

AUSTIN, Texas, Aug. 28, 2024 /PRNewswire/ -- Bloomfire, a leading solutions provider of knowledge management software, is proud to announce that it has been named the "AI-Based Knowledge Management ...

FORT LEAVENWORTH, Kan. -- The Army Knowledge Management Proponent, in collaboration with the Headquarters, Department of the Army Office of Enterprise Management, is spearheading an initiative aimed ...