If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

This article was originally published in Bloomberg Law. Reproduced with permission. Published April 17, 2023. Copyright © 2023 The Bureau of National Affairs, Inc ...