Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...
Lou Hunnebeck, vice president for the ITIL training and consulting firm, Third Sky discusses v3, how ITIL saves money, vendor marketing ploys and ITIL certifications in a Network World chat ...
Last week we described the confusing world of management frameworks and concluded that the two big approaches are TMN if you are running a carrier network and ITIL if you are running an enterprise ...
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