ITIL Foundation: It is an entry-level certification that covers the service lifecycle and service management practices of ITIL. As defined by Axelos, the ITIL4 Foundation certification introduces an ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

Skillsoft unveiled a new multi-modal ITIL 4 training and certification preparation solution. Skillsoft’s new ITIL training solution, which aims to help customers deliver modern IT services in the ...

Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

What do IBM, Walmart, and the Walt Disney Company all have in common? They all use ITIL-or Information Technology Infrastructure Library, a widely accepted set of practices in the IT service industry.

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

Attaining IT service management certification, it seems, is still not a priority for some organizations in Asia. Steve Wells, DHL's acting vice president of strategy and planning for Asia-Pacific, ...

A Canadian firm internationally recognized for providing ITIL education says the most recent version of the best practice library is creating confusion among those who want to do a better job of ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...