Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. A wave of cyberattacks targeting service desks has exposed a new social engineering ...

Comerica in Dallas has found its AI co-pilot, which it calls ComerIQ, is able to resolve 30% of IT issues on its own and reduce the amount of off-hours help desk support the bank must provide.

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

Hacking is hard. Well, sometimes. Other times, you just call up a company's IT service desk and pretend to be an employee who needs a password reset, an Okta multifactor authentication reset, and a ...