The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

Atlanta-based Emory Healthcare has rerouted 30% of its MyChart messages at dedicated staff at four clinics to get a handle on the influx of patient portal exchanges. The health system has been using a ...

Every day, patients send hundreds of thousands of messages to their doctors through MyChart, a communications platform that is nearly ubiquitous in U.S. hospitals. They describe their pain and divulge ...

Use of MyChart messaging portal will come with a fee for some messages in the MultiCare network. Getty Images A Tacoma-based health care network is now charging patients for certain types of online ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...