TOBYHANNA ARMY DEPOT, Pa. -- There's an old saying: "Quitting smoking is easy; I've done it hundreds of times!" In many ways, that sentiment applies to the sustainment of Lean improvements. Employees ...

There is a dark side of lean management. Although the benefits of it are enormous, the failure rate for lean programs can be very discouraging. After recently attending a lean management conference, I ...

For most healthcare organizations, developing a strategic plan is much easier than executing it. The industry’s complex and evolving regulations and payment systems, changing practice and delivery ...