Hotels don't want guests to have to linger at the front desk — or even stop by at all. New programs are helping speed up the check-in process for busy travelers, or in at least one case, letting them ...

It already feels like a bit of a nostalgic moment to check into a hotel and the front desk associate to present you with a physical room key instead of a card to swipe into your hotel room. Soon, the ...

Radisson Hotels & Resorts, a division of Carlson Hospitality Worldwide, has launched an online expedited check-in service to give guests more control over their hotel experience, the company said ...

The world’s biggest hotel chain, Marriott International, teamed up with China’s Alibaba Group to make check-ins easier and faster with the help of facial recognition technology. Rather than relying on ...

Handing over a debit card at hotel check-in looks simple, but it quietly reshapes your entire trip budget. Instead of just ...

If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These afternoon check-in timings aren't random at all. They are ...

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

Radisson Hotels & Resorts today announced that it has launched “Express Yourself,” the hotel industry’s first, new generation online check-in process that is now available at all its hotels and ...