I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, ...

Help desk technicians utilize numerous skills to work with customers and solve technical problems. An employee self-evaluation is a method of helping your help desk staff members reflect on their ...