Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

AI proponents promise that technologies, including large language models, will grease the gears of productivity, obliterate inefficiency, and free us from the drudgery of monotonous tasks. At least, ...

Friction keeps the system moving. MIT’s research shows that 5% of GenAI pilots succeed by embracing resistance, both human and organizational, as well as technical, as the crucible of adaptation and ...