Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

If you’ve been around a while as I have, you may remember the excitement about knowledge management (affectionately known as KM). One frequently-cited story from those days—mostly in the 1990s—came ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

How building knowledge management into industrial AI early, while blending the best of GenAI and logic systems, can improve performance and efficiencies. Imagine a routine equipment alert on your ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...