It started with history teacher Caitlyn Wilder telling the AI who to be. “You are a friendly, expert research assistant,” she wrote. Then she told the chatbot its goal — help 10th grade students ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...