WASHINGTON — It has been drilled into our heads since childhood: "Dial 911 for emergencies!" But why is that the number for emergencies in the United States? You have to go back to the early stages of ...

That’s according to LCECC Director Roxanne Van Gundy during a recent appearance on KVOE’s Morning Show, where she discussed ...

With an estimated 240 million 911 calls a year nationwide according to the National Emergency Number Association, lives are being saved every day. But just as crucial as it is to get help, it’s also ...

PORTLAND, Ore. (KOIN) — For the past 16 years, Erika Madrigal has been a dispatcher at Portland’s Bureau of Emergency Communications. She has one piece of advice for people who call in distress. “We ...

This video investigates the growing shortage of 911 dispatchers. From burnout to budget constraints, we reveal why call centers struggle to maintain these vital positions. Learn how cities in North ...

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Rock Island firefighters responded to nearly 10,000 calls this year, driven largely by EMS runs and a growing demand for manpower.

Starting today, the Phoenix Police Department will begin using artificial intelligence to answer non-emergency calls – joining departments in several other states across the country in adopting the ...