The study found that processes like ticket booking, seat assignment, purchase of add-on services like insurance, and especially cancellation and refunds, are riddled with dark patterns.

As many as 26 high profile ecommerce companies such as Zomato, BlinkIt, Walmart, Makemytrip, Zepto, Ajio, and JioMart have self-declared with the Ministry of Consumer Affairs, Food & Public ...

As India’s online shopping boom continues at record speed, worries around dark patterns in Indian e-commerce have also grown. To strengthen digital consumer protection, major platforms like Flipkart, ...

A nationwide survey of airline passengers in India has found that a large majority encounter deceptive user-interface tactics ...

Indian ecommerce marketplaces have become home to numerous dark patterns amid the peak festive season sales, with shoppers nudged into subscriptions, rushed purchases, and extra spending A recent ...