New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Typewise, an AI Agent Platform for enterprise customer service teams, today announced the launch of its groundbreaking AI Supervisor Engine, a multi-agent AI orchestration layer that coordinates ...

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

This practical guide explains how to design agentic workflows using a simple inputs, tasks and outputs framework, so any business leader can move from idea to execution.

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone, and ...

Oracle Corp. today unveiled dozens of new prebuilt artificial intelligence agents across its Fusion Cloud Applications suite, spanning marketing, sales, service and supply chain functions. The more ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on ...

Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) operating model, today announced it has been selected by Malaysia Airlines to power the ...