The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

There are many forms of customer service. Depending on your type of business and what you sell, customer support/service can range from a very hands-on, human-to-human approach to a completely ...

A customer service interaction can often be a make-or-break opportunity for a company. Initiated usually because of a failure to meet expectations elsewhere in the customer journey, customer service ...

No matter what industry you're in, few things are more important for your business's continued success than quality customer service. Improved customer service has been directly linked to better ...

With many department stores struggling, companies are trying new tactics. Macy’s is the latest to test self-checkouts for shoppers. A national customer service expert who is in Sioux Falls this ...