ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, ...

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. And nobody likes a return – it’s frustrating for the customer and costly for the ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

You can’t please all the people all of the time. But how you handle returns can have a big effect on your bottom line. A borderline shopping addiction can teach you a lot about customer experience.

A small business's products can fail due to forces within or beyond the control of the customer. In either case, consumers have an expectation that a manufacturer or retailer will repair the product, ...

You’ve done the best you can to ensure your product or service is great, but still, sometimes you receive refund requests. (Maybe a lot more often than you would like.) Unfortunately, customer returns ...

The biggest challenge to handling customer returns is simple: human nature. It doesn't matter if you're a retailer or a spelling bee contestant, no one likes to be told they've failed, and that's ...

We are in the middle of an e-commerce boom that is far from busting: Holiday e-commerce sales are expected to hit between $210 billion and $218 billion, growing by as much as 15% over 2020's record ...