A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

A viral video of a Costco customer returning a couch purchased over two years ago sparked online discussion about the wholesale retailer’s return policy and whether customers are abusing it. A woman ...

NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

Publix lives up to it's customer satisfaction guarantee in returns. Learn more about this popular grocery chain's more ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...