Several years ago, the relationship between a company and its prospective customers was very different than it is today. There was far less information available online, and customers had to rely on a ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

There are three domains of empathy: emotional, cognitive, and compassionate. Mastery of these domains is often shown in the positive feedback and loyalty shown to a brand. If you brand your company as ...

What is Customer Relations Management? Customer Relations Management (CRM) is a process designed to provide the Garrison Commander with comprehensive and integrated Voice of the Customer feedback from ...