The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Customer behavior reflects emotion. How your customers interact with their devices reveals a lot about how they feel during that moment. Tap into tech. New solutions combine data with AI and other ...

Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC operations, answer calls, and improve ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

With years of hands-on experience working in cannabis dispensaries as a budtender, sales manager and director of vendor relations, I discovered that creating a “guest-like” experience—rather than ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

Iterable, the AI customer engagement platform, today announced that it has surpassed one trillion customer interactions, reinforcing its status as one of the fastest-growing platforms in the ...