With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

Market opportunities in the cloud contact center software space include leveraging AI for improved customer interactions, ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

The comprehensive partnership strongly positions both companies to drive additional revenue and improve customer satisfaction. Broadvoice, a leading global customer experience (CX) technology provider ...

Helport AI Limited has launched Helport Remote, an advanced workforce monitoring tool catering to the needs of remote contact centers, particularly for large-scale, global operations. The innovative ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.